FAQ

Q: What materials are used in Studio Soul jewels?

A: All of chain and findings are made of 14kt or 18kt gold fill. We have found that some of our clients have metal allergies and skin sensitivity and had not had any skin reactions. However, if you seem to be ultra sensitive, we suggest sticking to pure gold or other hypoallergenic metals. Charms are 14kt gold fill or vermail (sterling silver coated in gold). We also use semi precious stones. To keep your Studio Soul gem candy looking blingy year round, we suggest you do not wear your handmade pieces in water. You can polish every couple months for extra shine. 

 

Q: How long will it take to receive my order?

A: Please allow 1-3 days for processing orders and 3-5 days for delivery. Due to Covid, we are adding in a bit of padding for delivery just to be on the safe side. You will be notified once your Studio Soul goodies have shipped out!

 

Q: Does Studio Soul take custom orders?

 A: Yes, we in fact specialize in custom design work and love any opportunity to work one on one with our clients! You can purchase a 30-60 minute design consultation and the cost of the consultation will then be used towards your new designs. You can head over to the custom design page for all design information and please feel free to contact me if you have any questions. I'd love to put our creative brains together and collaborate!

 

Q: Are Studio Soul earrings heavy?

A: Because we use all natural semi precious stones and lots of chunky chains, some of our earring designs lend themselves to be a bit on the heavy side. We find that a majority of our clients still find them comfortable to wear though. If you're ears are sensitive and you're not used to wearing a large chandelier earring, please feel free to contact us to discuss weight. There is always an option to collaborate on custom design work to make a lighter pair of earrings you can wear all day long that make you feel your best. 

 

Q: What is the return policy?

A: We genuinely hope that all of our Studio Soul sisters fall madly in love with their handmade bling and we imagine that this will be the case 99.9% of the time. In the off chance that you are not happy with your Studio Soul purchase, we will accept jewelry that has remained unworn and admired from the packaging. This means, we ask that you do not wrecklesly wear, tear, and abuse these delicate pieces of wearable art. They are meant to be loved and make you feel your best! We cannot accept damaged items. We do however, understand that online shopping is not the same as seeing, feeling, and trying on in person so we offer a 40 day return policy. 40 days to return Studio Sould goods that are in excellent condition. Customer will cover return shipping. Thank you for understanding!